Two Things Every Real Apology Needs

Have you ever apologized and watched the tension in the room remain exactly the same? It turns out there is a right way to take accountability. When we say, "I'm sorry," on its own…those words can fall short. Without specificity, the other person doesn’t have anything to hold onto. A real apology has two parts: ✔️ Owning up to what you actually did ✔️ The impact it had on the person ☀️ This summer, I'm teaming up with Lifeshop founder Alex Simon for Feelings at Work—a special A Bit of Optimism miniseries exploring the emotional skills that shape how we work, lead, and connect with one another.